Exchange/Returns

All unworn, unused merchandise can be returned for a full refund within 14 days of delivery. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached.

Please use the original packaging included in your shipment to return any item(s). Unattended delivery packages or incorrect shipping addresses provided by the customer will be responsible by the customer. We have the right to deny returns if the merchandise does not meet our return requirements.

REFUND

Once our quality control team has approved the return stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.

EXCHANGE

Exchange orders will ship within 48 hours of the original item being received back. 

In the event of of manufacturing defect, please email us at mail@cayra.co within 48 hours of receiving your purchase.

We do not offer free return shipping. 

Any item marked as Sale cannot be returned or exchanged.

For exchange / refund, please fill in the form below. 

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